Cancellation and Refund Policy

This policy is part of our Terms of Service (sections 7 to 11) and is offered by Scribbify Media LLP, of 4A-4150, III FL, Sector 4 Resident, Vasundhara, Ghaziabad, Uttar Pradesh, India – 201012. If the two ever differ, the Terms of Service apply.

1. Subscriptions and renewal

Paid plans and add-ons are monthly subscriptions, billed in advance through our payment provider, Razorpay, in the currency shown at checkout. Google Rank Tracking and AI Visibility plans are billed in US dollars. Subscriptions renew automatically each month until you cancel. Your bank or card issuer may add its own fees, such as currency conversion charges. Your billing settings show your plan, renewal date and payment history.

2. How to cancel

• Cancel from your billing settings at any time; no email or call is needed.
• Cancellation takes effect at the end of the current billing period. You keep access until then, the plan doesn’t renew, and add-ons end with the plan. The workspace then moves to the free plan, and your data is kept.
• If payments have already stopped (a renewal failed and Razorpay paused or stopped the subscription), cancelling ends it straight away, as no paid period is running.
• A cancellation is complete once Razorpay confirms it. If Razorpay doesn’t confirm it straight away, your billing settings say so and we keep checking automatically; until it is confirmed, a renewal may still be charged. If you are charged after cancelling, contact us and we will review it.

3. Plan changes and add-ons

• A workspace has one paid plan at a time. To move to another plan, change plans from your billing settings.
• Upgrades take effect immediately on your existing subscription; Razorpay calculates any amount due. Downgrades and other moves take effect at the end of the current billing period.
• If Razorpay can’t change your subscription in place, nothing changes and you aren’t charged for the new plan. Our support team can help you move.
• Add-ons can be reduced or cancelled at any time; the change applies at the end of the period. Moving to a plan without the product an add-on extends needs your confirmation that the add-on ends; it then stops renewing and keeps the period already paid for.

4. Refunds

• Cancelling stops future renewals. It doesn’t by itself refund charges already paid.
• We review each request individually, including duplicate charges, billing errors and circumstances related to the service. Any refund outside your legal rights is at our discretion and isn’t guaranteed.
• Approved refunds are made through Razorpay, using the refund methods it supports for the original payment.
• Your legal rights are not affected. Nothing in this policy excludes or limits any refund right that applicable law gives you and that can’t be excluded.

5. How to ask for a refund

Email [email protected] from the address on your account, with your workspace name, the charge (its date and amount) and the reason.

6. Free plan and trial

The free plan and the 14-day trial need no payment card and are never charged. When a trial ends, the workspace moves to the free plan unless you choose a paid plan.

7. Deleting your account

Deleting your account from your profile settings cancels your paid subscription and add-ons immediately and permanently deletes the workspaces you own, as described in our Privacy Policy. It doesn’t refund the current period automatically; you can still ask for a refund as described above.

8. Contact

Questions about billing, cancellation or refunds: [email protected].